We couldn’t contact the server: Office 365 is a great tool which comes pre-installed with Windows 10 but you need to purchase it if you want to use it further and that’s an easy step. But how hard it must be to activate office 365? If you’re here then, believe me, it’s very hard but don’t worry we have a solution for your problem. When activating office 365 you might see an error 0x80072EFD or 0x80072EE2 accompanied with a message stating:
The above error is being reported by many users who have purchased Office 365 but couldn’t activate it because of the above error. We have some solutions listed below which will help you troubleshoot this issue.
Fix Office 365 activation error We couldn’t contact the server
Make sure to create a restore point just in case something goes wrong.
Methods 1: Disable Proxy
- Press Windows Key + I then click Network & Internet.
- From the left-hand side menu, select Proxy.
- Make sure to turn off the Proxy under ‘Use a proxy server.’
- Again check if the issue is resolved or not.
- If the Windows store again display the error ‘The server Stumbled‘ then press Windows Key + X then select Command Prompt (Admin).
- Type the command ‘netsh winhttp reset proxy‘ (without quotes) and hit enter.
- Let the above process finish and then reboot your PC to save changes.
Method 2: Temporarily turn off antivirus software
Disabling your antivirus program can also help in activating your Microsoft office 365 because sometimes it doesn’t let the program access internet and that might be the case here.
Method 3: Temporarily turn off the Windows Firewall
You may want to temporarily disable your Firewall as it might be blocking access of Microsoft Office 365 to the internet and that is why it’s not able to connect to the server. In order to Fix Office 365 activation error We couldn’t contact the server disable Windows Firewall & then try to activate your Office subscription
Method 4: Repair Microsoft Office 365
- Press Windows Key + X then select Control Panel.
- Click Uninstall a Program and locate office 365.
- Select Microsoft Office 365 and click Change at the top of the window.
- Then, click on Quick Repair and wait till the process is finished.
- If this does not resolve the issue then uninstall office 365 and again install it.
- Enter product key and see if this fixes the issue.
Method 5: Make sure to update Windows Date & Time
- Press Windows Key + I then select Time & Language.
- Turn off ‘Set time automatically‘ and then set your correct date, time, and timezone.
- Reboot your PC to save changes.