Alexa Amazon App Not Working
In the United States, it seems that the Alexa application does not work. When they try to use Alexa, users report that it gives answers such as "I'm not sure what's going on", "Sorry, your Echo Dot has lost your connection" or "Sorry, something does not work well".
Later, Alexa's ring of lights, which is usually blue when everything works well, turns red.
Step 1: Download the Alexa app
The free Alexa app is essential if you own an Amazon Echo. You will need it to configure your device. Download it to any smartphone or tablet with iOS 9.0 or higher, Android 5.0 or higher, or Fire OS 3.0 or higher. Just open the App Store that came with your device and search for "Alexa App". If you can DOWNLOAD ALEXA APP on a computer? Make sure you connect to Wi-Fi, then visit the Amazon Alexa website to download it.
Step 2: Connect the echo
This is probably the easiest step in the entire setup process because the echo does not need batteries. Simply plug the supplied AC adapter directly into the Echo and plug it into a power outlet. When the ring of light turns blue, it means that the energy is connected. Then wait for it to turn orange, as this is the sign that Alexa is preparing to welcome you. When you're done, you'll hear Alexa's voice telling you she's ready for setup.
Step 3: Connect the echo to Wi-Fi via the app
Then you need to connect your Echo device to the Wi-Fi network in your home. The latest versions of Echo should guide you through this process. However, if you are stuck with the white screen of the Amazon Alexa app, just open the Alexa app. Search for available networks until you find yours. If you have multiple Echo devices, make sure to go to Alexa Devices in the menu and choose the appropriate device. Under the Wireless heading, you should be able to see the Wi-Fi connection status.Once you are signed in, you have the option to save your Wi-Fi password on Amazon. This will make it easier to connect other smart home devices or set up a new Alexa device on the same network, in case you decide to buy more. Echoes for the other pieces. You also have the option of connecting your echo to a public network, although the password is not saved to Amazon.
Step 4: Start talking with Alexa
To start, say the activation word, which is by default "Alexa". But maybe there is already a human Alexa in your house. You will want to change the activation word for another one. Just say to Echo: "Alexa, change the activation word". You can also manually edit the activation word by opening the Alexa app, touching help and comments, and selecting Edit Activation Word. Currently, you can change the echo to answer "Eco", "Amazon" and "Computer". It's unclear when Amazon will allow you to customize Alexa to be able to call.
Step 5: Start using your echo
Congratulations! Your Amazon Echo is set up and ready to be used in your daily life. To make sure everything works properly, you can perform a simple test by testing some basic commands. For example, say the activation word and "Hello". If your echo is configured correctly, Alexa should answer you with a simple "Hello".
Step 6 : Connecting smart devices at home or an external horn (optional)
Go to the menu of your Alexa app and select Smart Home (Alexa can show you an ad right now, from which you can leave). In this mode, Alexa does not answer but will try to find smart devices close and connected. So you can pair them. You can also choose Add Device if Alexa can not locate the device you have in mind. You can also organize devices into groups and create more complex schemas in which multiple devices interact simultaneously.