Alexa Problems Connecting to Internet
The range of Alexa products offered by Amazon, such as the popular Echo, can make our lives easier, but without Wi-Fi, Alexa becomes essentially useless. If your Alexa does not connect to Wi-Fi, the problem may be due to one or more reasons. The troubleshooting tips below can help you put your virtual assistant online and resume your activities. Echo devices connect to dual-band Wi-Fi networks (2.4 GHz / 5 GHz) using the 802.11a / b / g / n standard. The devices do not support ad-hoc networks (peer-to-peer).
Solution 1: Reset Alexa
- Turn off your modem and your router. Wait 10 seconds. Turn them back on
- Make sure you have an internet connection (check with your phone or computer)
- Unplug your Alexa device. Reconnect
- If Alexa always gives the same warning, go to alexa.amazon.com
- Click "Settings> Wi-Fi Updates" and make sure your Wi-Fi network is set up.
- Reset Alexa to the factory settings. Simultaneously press and hold the "Microphone Off" and "Volume Down" buttons until the light ring turns orange and follow the instructions.
- Still have problems? Reset and reconfigure your modem, router, and Alexa device
Solution 2: Restart your Echo device and your network hardware
You can restart your Echo device, Internet modem, and / or router to resolve most Wi-Fi related issues.
- Turn off your router and modem, and wait 30 seconds.
- Turn on your modem and wait for it to restart.
- After rebooting your modem, turn on your router and wait for it to restart.
- While restarting your network hardware, unplug the AC adapter from your Echo device for three seconds, and then reconnect it.
Solution 3: Check wi-fi connection
- Find the Amazon Echo status using the light ring. Violet or orange lights are related to WiFi issues.
- If the wireless network is secure, check the WiFi password that you set up with your Amazon Echo.
- Restart your Echo and wireless router (if possible). You may not be able to do the last one if connected to a WiFi hotel, for example.
- Move your Amazon Echo closer to the wireless router because it may be out of range. Try to connect again.
- If applicable, connect your Echo to the 5 GHz Wi-Fi network instead of the 2.4 GHz network. Usually, there are far fewer devices connected to them and the interference is minimal.