Samsung Smart TVs are one of the most popular Smart TV products purchased worldwide. As an electronic product with additional software features, it is always subject to technical problems. Today, in this article, We will provide you with all the possible solutions to solve the problems related to the Samsung Smart TV Apps feature in Smart Hub. Resolve issues such as Amazon premium does not work, Amazon premium is not displayed, Amazon premium does not load, network connection error, application freeze, black screen, read error, etc.
Here are some things to try:
Restart your device
Many streaming issues are caused by Internet connection issues or low available bandwidth and are not related to Prime Video service. Restarting your device, your Internet modem, and your router can solve many problems with intermittent connectivity.
Temporarily pause another Internet activity
Are there many other devices connected to the same Internet network that you use? If possible, try temporarily suspending activities such as downloading files, online games, and streaming video to other devices connected to your network, as this may affect connection speed and quality streaming.
Update your device firmware
Check if firmware updates are available for your device. Device manufacturers regularly release firmware updates that you can download to your device over an active Internet connection. Most devices also have manual steps for firmware updates in the “Settings” menu. The user manual for your device usually includes information about accessing and managing firmware settings.
Issues with Samsung Firmware Update
To continue using the Amazon Video app on your Samsung device, you may need to update your device firmware. To update the firmware on your Samsung device:
- Exit the Smart Hub.
- Go to Menu > Support > Software Update.
- Select the by online option.
After downloading the update, your device reboots to complete the installation. If you follow these instructions before leaving Smart Hub, the update option will not be available. If you still can not update your device, contact us. Please note that only Samsung TVs released in 2012 with firmware starting with “AKUC” or “DEUC” support Prime Video. To identify the version of your firmware, exit the Smart Hub and select Menu> Support> About this TV / contact Samsung.