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Emails may contain attachments. You will know that the email contains an attachment if you see the paper clip icon next to the name of the sender’s message header. To view or open e-mail attachments, you must use other applications or tools that support the attached file type. Otherwise, you will not be able to see the attached content. Common reasons why attachments are not open on an iPhone include:

• the attached file is an incompatible format or an unsupported file
• no similar application on the iPhone can open the attached file
• the attached file is broken or corrupted
• the file is too large and available storage is low

Problem

• I can not open some of my attachments

1. Opened in the wrong application program
2. Created in a different coding scheme
3. does not have an extension on the file name
4. After double-clicking on the attachment, the drop-down menu appears and asks you which program to use to open the attachment.
5. The attachment has no extension – it was probably sent from a Mac.

 Solution

1. Try to open the attachment as a different application. To do this, rename the attachment using the appropriate end (doc, ppt, jpg, etc.).
2. Choose Notepad or WordPad from the drop-down list and see if any of these programs will open your attachment.
3. Ask the sender to write down in the body of the email what application has been used.
4. Right-click on the item, go to “open with” and choose the right program.
5. If all else fails, ask the sender to include the attached information in the body of the e-mail message.

Problem

• My email will not work

1. The e-mail program has not been configured to communicate with the network and / or the modem.
2. Using the wrong mail program – set it up in another program.
3. Using an incorrect user name or password (both are case-sensitive).
4. The message is in the outbox and can not be sent because the address is incorrect.

 Solution 

1. Make sure the email program is configured correctly
2. Make sure you are in the email program configured to receive and send your email.
3. Make sure the username, password and / or the correct case (higher or lower) have been used.
4. Delete any messages that are still in your outbox after sending the email.
5. Call your Internet Service Provider (ISP) for help or call help desk if you are in school.

Problem

• The program does not open a document

1. Different version of the running program (that is, Microsoft Office 2000 / Microsoft Office 2000 or 2003.
2. A different application was used (Word Perfect vs. Microsoft Word)

Solution

1. If you are using a newer version or a different application and want to access it with a previous version or a different application, you must register it in this version or application.
2. Make sure the file name has an extension such as “.doc”. Try to add the appropriate extension and reopen it.
3. Do a “Save As” and then check the drop-down menu next to “File Type” to see if the older version or a different application is there.
4. Save your file as this version or application.
5. The latest version or a different application should be able to read the old version or a different application, but if you perform a “Save or Save As” operation, you may be asked if you want to upgrade the old version version or modify the application.
6. Open the document in the program by opening the program such as Word, selecting “open” and selecting the file. Often, the program converts the file to make it readable.