Error 2753 indicating that the file is not marked for installation is usually encountered when the user attempts to install or uninstall certain applications. Most of the time, the error is reported with Adobe applications (Illustrator, Shockwave, Flash Player, etc.), but there are also many cases reported with Corel Draw and Pinnacle Studio.
After studying the problem and looking at various scenarios in which error 2753 occurred, we created a list with potential factors that may be causing the problem:
Adobe Shockwave is not installed correctly. This error can occur if the Showckwave installation has been interrupted in the middle of the installation process. In this case, the solution is to use the Shockwave uninstall program. (Method 1)
The error message may also be caused by a corrupted InstallShield folder. It is generally reported that this occurs with Corel and Pinnacle Studio installations. In this case, the solution is to delete the InstallShield folder and enable the Windows Installer service. (Method 2)
The methods below have been confirmed by users experiencing the same type of error message. For best results, start with the first method (if applicable) and follow the rest until you come across an effective solution to the problem.
Method 1: Reinstall Shockwave correctly
Error 2753 is usually encountered when the user tries to use Adobe Shockwave after an incorrect installation. It was also reported that the problem occurred when the user attempted to install Shockwave again from the official download page. Other users in a similar situation reported that the problem was resolved after using the Shockwave uninstall program to remove any remaining component and then reinstall it correctly. Here is a quick guide to the correct uninstall and reinstallation of shockwave to work around error 2753:
- Visit this official Adobe link (here). Then scroll down to the Shockwave drive and download the uninstaller
- Open the sw_uninstaller.exe file and complete the uninstallation of Shockwave by following the instructions on the screen.
- When the uninstallation is complete, restart your computer.
- At the next start, visit this link (here) and download the latest available version of Adobe Shockwave by clicking the Download Now button.
Once Shockwave is installed, restart your computer. At the next start, you can check if Shockwave Player is working correctly using this link (here).
Method 2: Resolving the ArcGIS Desktop upgrade error
If you are trying to upgrade ArcGIS for Desktop software and Error 2753, the file is not marked for an installation error that prevents you from completing the process, there is a procedure to work around the problem. In the end, the error is due to an incomplete uninstallation of the previous version of ArcGIS for Desktop. If this happens, some files and registry keys can not be overwritten by the new version of ArcGIS.
Other users in a similar situation have managed to solve the problem by following a simple but effective workaround. Here's what you need to do:
- Press the Windows + R keys to open a Run dialog box. Then, type "appwiz.cpl" and press Enter to open Programs and Features. Launch dialog: run: appwiz.cpl
- In Programs and Features, locate and uninstall the current version of ArcGIS you have installed. If you have other ArcGIS products, uninstall them as well.
- When you have uninstalled each ArcGIS product, go to C: / Program Files (X86) / Common Files and delete the ArcGIS folder.
- Press the Windows + R keys to open another Run dialog box. This time, type "regedit" and press Enter to open the Registry Editor utility. If prompted by User Account Control (UAC), choose Yes to grant administrative privileges. Run dialog box: regedit
- Using the left pane of the Registry Editor, navigate to the registry key.
- Right-click the ESRI key and choose Rename. Rename the ESRI_old key and save the changes by pressing Enter.
- Close the registry editor and restart your computer.
- At the next boot, reinstall the ArcGIS product. You should be able to finish the installation without being disturbed by error 2753, the file is not marked for an installation error.
If this method is not applicable, continue with the following method below.
Method 3: Resolving a failed Adobe Flash Player upgrade (if applicable)
Error 2753 reporting that the file is not marked for an installation error is also encountered in some scenarios when the user tries to upgrade to the latest version of Flash Player. Several users reported that they successfully resolved the problem by removing several registry keys from the installer. Here is a quick guide to removing the two installation keys responsible for creating this problem:
- Press the Windows + R keys to open a Run dialog box. Then type "regedit" and press Enter to open Registry Editor. If prompted by User Account Control (UAC), choose Yes to grant privileges to the administrator. Run dialog box: regedit
- In the Registry Editor, use the left pane to navigate to the next location.
- Then right-click the 1924FBDFBDD7C5C41B8233A264FCF8AF key and click Remove to get rid of it.
- Next, use the left pane again to go to the next location and delete the key 5100A42EF37C75B48BFDE58BD4E26958:
- Restart your computer and see if the Flash Player upgrade succeeds at the next boot.