However, if the audio drivers are missing or defective, the workstation does not transmit sound when you try to talk to business customers through conferencing software, nor does the computer ring when you watch training videos or other work-related media. Reinstalling audio drivers is a basic troubleshooting step to resolve sound issues on a Dell computer.
An audio driver is required for the sound card to work properly. Its latest version allows your PC to run quickly. Follow the easy steps below you prefer.
- Go to www.dell-support.com.
- Click Download file.
- Select Use Download Manager and click Continue.
- Click Accept to accept the terms of Dell Download Manager End User License Agreement.
- Save your file in an easy-to-remember location. The download of your file will begin.
- When the download is complete, click Install.
- In the Open File dialog box, click Open.
- Confirm the driver name and click Continue when the application dialog box appears.
- Select the folder where you want to uncompress the files, and then click OK
- If a message asking you to create a folder appears, click Yes. If a message appears asking you to replace the folder, click Yes for all.
- A confirmation dialog box appears when the files are uncompressed successfully. Click OK to close the dialog box.
- In the address bar of Windows Explorer, paste or type the address of the folder where you unzipped the files and press Enter.
- Double-click the installer to install the driver.
- Follow the prompts in the device driver installation wizard.
- Restart your computer for the changes to take effect.
The audio driver problem usually occurs after you reinstall the system. If you are using a Dell computer with Windows 7 and have an audio driver problem, you can try solutions here to solve the problem.
Uninstall the Problematic Sound Driver
Uninstalling the problematic sound driver may fix the problem, because after uninstalling the driver, Windows will provide a generic audio driver automatically.
Follow steps below
- Simultaneously press Win + R (Windows key and R key). A Run dialog box will appear.
- Type devmgmt.msc in the execution area and click the OK button. This is to open the Device Manager window.
- In Device Manager, expand the "Audio, Video, and Game Controllers" category.
- Under this category, right-click the device name of your sound card. A pop-up menu will appear. Then select Uninstall.
- Note: Some devices with a problem driver may be listed in the "Other devices" category. So, if you do not see an audio device under "Sound, video and game controllers", check if it is in "Other devices".
- You may need to confirm the uninstall. Check the box "Remove driver software for this device" and click the OK button.
- Restart your computer, and then Windows will automatically install the sound driver.
If Windows does not install the sound driver correctly, try updating it.
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