Google pixel error 38 is an error that usually prevents you from sending text messages from your Android phone. A smartphone can not send or receive SMS or SMS for various reasons. This can be a problem on the network or the operator system, an account problem, a SIM card problem, a software problem, incorrect settings, and software updates. Generally, the problem is related to the software. Although in some cases users are no longer able to send or receive messages because the device itself is damaged by previous incidents of falling or exposure to liquids. Unless it’s hardware, you can always try to solve the problem without paying extra for the device repair. Let’s take a closer look at the software aspect.
Solution 1. Soft reset
Turning off and on the device is one of the first steps recommended when troubleshooting software problems. This process is also known as soft reset in mobile devices. A soft reset will not affect the data on the device, making it a secure process. To start, here’s how to do a soft reset on Google Pixel 2 and Pixel 2 XL
- Press and hold the power button in the right corner.
- Tap the Shut Down option.
- If the unit does not respond or is frozen, you can simply press the power button for about 10 seconds or until the phone restarts.
Solution 2. Reconnect Sim or reactivate Sim
“Google pixel error 38” may occur if you have problems with your network provider, your SIM card, or its SIM card slot. This solution will test the three problems.
- Make sure you are not in airplane mode. An airplane logo will be displayed above if it is on.
- Restart your phone.
- Turn off the phone, reconnect the SIM card.
- Ak for someone with the same network provider as you, if they have a network service. If this is the case, continue to the next step.If this is not the case, your SIM network provider has the problem.
- Try using another SIM card with the same network provider. If it works, it’s the problem of the SIM card.NOTE: If the SIM card is new, it takes time to activate.
- Turn on Sim again.
- Go to the settings.
- SIM card settings.
- Search for available networks.
- Go to settings
- Look and access the cellular network, then go to the network operator.
- Then select Choose Automatic.
- If an update is available, please update your Android to the latest version.
- If all else fails, the location of the SIM card or hardware may have failed. Please send your phone to the nearest service center.
Solution 3. Reset the network settings
To get started, here’s how to reset network settings on your Google Pixel 2 or Google Pixel 2 XL smartphone:
- Tap the up arrow icon on the Home screen to view all apps.
- Tap Settings.
- Tap System.
- Press Reset.
- Select Reset Network Settings from the given options.
- Press Reset Settings to continue.
- If prompted, enter the correct authentication code, PIN, or template.
- Press Reset Settings again to confirm the action.