As long as your iPhone has a stable Internet connection and the App Store is available, there should be no connection issues. But sometimes things do not work as expected and for some reason your iPhone does not connect to the App Store. If you are here for the same reason, then this article is for you. Read on to find out how to repair an iPhone that can not connect to the App Store.
In this article, we will try to examine all the possibilities and eliminate them one by one until we can determine why your iPhone can not connect to the App Store and hopefully be able to repair it. So, if you are one of the owners with this kind of problem, keep reading because this article may be able to help you in one way or another.
Your iPhone indicates that it “can not connect to the App Store” because it is not connected to a cellular or Wi-Fi data network, a software problem prevents the loading of the App Store or servers are down.
To diagnose the real reason your iPhone is experiencing this problem, we need to make sure that:
- You are connected to Wi-Fi or a cellular data network.
- Your settings let you connect to the App Store and install, update or purchase apps.
- The servers in the App Store are operational.
- If one or more of these problems do not work, this could be why your iPhone “can not connect to the App Store”. The steps below deal with each of the three points above and help you resolve any software or hardware issues.
- Check your connection
Make sure your device is connected to the Internet. Try using an Internet browser to connect to any website and see if it is loading. If it is not, use another device on the same network to see if it can connect to any website. If no other device can access the Internet, turn off and on your Wi-Fi router to reset it. If you still can not connect to your Wi-Fi network, contact your Internet service provider for help. If only your first device can not connect to the Internet, get help with Wi-Fi on your iPhone, iPad or iPod touch.
If you use a cellular service to connect to the Internet on your iPhone or iPad, make sure that cellular data is turned on for the iTunes Store, App Store, and Apple Books: Go to Settings> Cellular, and then turn on Cellular Data.
- Check System Status
Visit the Apple System Status page to see if there are service interruptions in your country or region.
- Update your account
If you can not access the iTunes Store, App Store, or Book Store because you can not sign in with your Apple ID, learn how to reset your Apple ID password. If you’ve recently changed your Apple ID or password, you may need to sign out and sign in again. To sign in to your iOS device, go to Settings> [your photo]> iTunes & App Store. Tap your Apple ID, sign out, and tap Sign in to sign in again. Learn how to sign out on your Mac, PC or Apple TV.
If you are prompted to verify your payment information, make sure your payment method, name, first name and billing address are correct and exactly match your financial institution’s records.
- Update your software
Update to the latest versions of iOS, macOS, tvOS, iTunes or the operating system of your PC. Then try signing in again to the iTunes Store, App Store, or Book Store.
- Check the date and time
Make sure the date and time on your device are set correctly for your time zone.
On your iPhone, iPad, iPod touch: Go to Settings> General> Date & Time. Get more help with the date and time.
On your Mac: Open System Preferences> Date & Time.
On your Apple TV: Go to Settings> General> Date & Time.
On your PC: Search for timedate.cpl using the search field or search symbol.
If this is not the case, set the correct date and time, or enable the option to set it automatically.