When using iTunes to sync music to your iPhone, iPad, or iPod touch, you may see an alert that your device “can not be synced” or iTunes can not copy a specific song to your device. And the message may also include error numbers, such as the iTunes 5000 error. So, what should we do to fix this problem? Here we have listed 4 ways to help you overcome this difficulty.
Method 1. Update iTunes and the iPhone
Make sure your iTunes is the latest version. Open the options menu and check if your iTunes is the latest version. Otherwise, update it with the latest version. Please keep the internet connection active during the update process. Also make sure your iPhone is in the latest iOS version. Go to Settings> General> Software Update to check if your iPhone is the latest version. Otherwise, update iPhone with the latest version and try to sync the music again.
Method 2. Consolidate media files in your iTunes library
Media files in your iTunes library can be stored in multiple locations. Consolidate your files to make sure the content is stored in one place. This can correct permissions and simplify the synchronization process.
Method 3. Check for Issues with Third-Party Security Software
Some third-party software, including security software, may interfere with the synchronization process between your computer and your device. Close the third-party security software, restart iTunes, and then try to sync again.
Method 4. Identify the Songs that You Sync
In some cases, there may be a problem with specific songs that you are trying to synchronize. To identify the songs:
- See if the error message includes the songs that caused the problem.
- Synchronize only a few songs at a time and add them until the problem recurs.
For issues related to songs you have brought to the iTunes Store, you can delete them and download them again. You can also download them directly to your iPhone, iPad or iPod touch. You may have a problem with songs that you have copied from a CD or that you have not purchased from the iTunes Store. In this case, delete them and re-import them from the original source.