We are happy when everything is working well. Sometimes, because of some problems, we can not complete daily tasks or use our computer or laptop. One of the hardware devices we use is a Bluetooth device, internal or external. In modern laptops, the Bluetooth device is integrated into the motherboard. If you need an additional Bluetooth device, you can buy from the online store and install it on your computer or laptop. If you decide to buy a keyboard, mouse, speakers or other Bluetooth device, you can do this, but before you buy, you need to check if this Bluetooth device is compatible with your operating system. If you are using Windows 10 and the Bluetooth device is compatible only with Windows Vista and Windows 7, you can not install and use this device.
One of the problems experienced by end users is the problem with the Bluetooth device. A Bluetooth device stops working and you can not use it. If you access Device Manager and access your Bluetooth device, you receive the following error message: Windows stopped this device because it reported problems. (Code 43).
Method 1: Check is your Bluetooth device turned on
Sometimes users encourage the problem because their Bluetooth devices is disabled. Check if your Bluetooth device is turned on or off by pressing the key on your keyboard to activate the Bluetooth device. Where is the key? It depends on the notebook manufacturer. We recommend that you read the technical documentation for your notebook. If you are using an additional Bluetooth USB device, including a mouse, speakers, headphones or other, please also check if they are turned on. If they use batteries to operate, check whether batteries are inserted into a Bluetooth device or not.
Method 2: Test Bluetooth device on another machine
To make sure your Bluetooth device is not faulty, we recommend that you check to see if it works on another computer or laptop. If you are using a USB Bluetooth device, please try testing the Bluetooth device on another laptop or computer. If you do not have another computer or laptop, read the following method.
Method 3: Restart your Windows
If your Bluetooth device is not faulty and the USB Bluetooth device is working properly on another computer or laptop, we recommend that you restart Windows. After your computer or laptop starts Windows, unplug the Bluetooth device from the USB port, and then connect the Bluetooth device to another USB port.
Method 4: Run Troubleshoot tool
Sometimes we do not know where we should start solving problems. Microsoft helped us by creating the Troubleshooting tool built into the Windows operating system. We will show you how to use the troubleshooter to detect a potential problem with a Bluetooth device. For this method, we use Windows 10, but do not worry, because the procedure is the same for other operating systems, from Windows Vista to Windows 8.1.
- Hold the Windows logo and press R
- Type on the control panel and press Enter
- Filter the applets by category, and then click System and Security.
- Click Troubleshoot Common Computer Problems under Security and Maintenance.
- Select Bluetooth and click Run Troubleshooter.
- Troubleshooter will diagnose the problem with the Bluetooth device. If the troubleshooter detects a problem with a Bluetooth device, it will try to resolve it and you will receive a notification that the problem has been resolved by the troubleshooter, as you can see in the image. next. If Troubleshooting did not resolve the issues, try the following method.
- Test your Bluetooth device