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Error Code 331
Most of us are aware of the excellent protection features of Trend Micro Maximum Security. As the name implies, this security software indicates that it offers maximum protection to all devices of its customers. Trend Micro Maximum Security is award-winning protection software that detects and neutralizes not only viruses, but also the threats associated with ransomware. But sometimes, users encounter massive errors after installing this security product and the most common is error code 331.
Symptoms of Error 331
- “Error 331” appears and blocks the active program window.
- Your PC crashes frequently with error 331 when running the same program.
- “Trend Micro Error Code 331” is displayed.
- Windows is slow and reacts slowly to the mouse or keyboard.
- Your computer “hangs” periodically for a few seconds at a time.
These 331 error messages may appear during program installation, when a software related to Trend Micro Incorporated is running, during Windows startup or shutdown, or even during system installation Windows operating system. Keeping track of when and where your 331 error occurs is essential information in solving the problem.
Causes of Error 331
- The corrupt download or incomplete installation of the Trend Micro Maximum Security software.
- Corruption in the Windows registry following a recent software change related to Trend Micro Maximum Security (install or uninstall).
- Virus or malware that has corrupted Windows system files or the program files associated with Trend Micro Maximum Another program maliciously or erratically removed files related to Trend Micro Maximum Security. Runtime errors such as “Error 331” can be caused by various factors. It is therefore important to solve the problem in order to prevent all possible causes.
How to Fix Trend Micro Maximum Security Error 331 ?
Step 1: Repair Registry Entries Associated with Error 331
To manually fix the Windows registry, you must first create a backup of all your data by exporting a portion of the registry associated with Error 331 (for example, Trend Micro Maximum Security):
- Click the Start button.
- Type “command” in the search field and do not press ENTER.
- While holding down the CTRL + SHIFT key on your keyboard, press ENTER. You will be prompted with a grant dialog box.
- Click “Yes” here.
- A black box will open with a blinking cursor.
- Type “regedit”, press ENTER. ·In the Registry Editor, select the Error 331-related key (eg. Trend Micro Maximum Security) you want to back up.
- Choose the export in the File menu ·In the “Save As” list, choose the folder in which you want to save your Trend Micro Maximum Security backup key.
- In the File Name box, type the name of your backup file, such as “Trend Micro Maximum Security Backup.”
- In the Export Range box, make sure that “Selected Branch” is selected.
- Click Save.
- The file is saved with a .reg file extension.
- The backup of your registry entry for Trend Micro Maximum Security will be saved.
Step 2: Perform a Complete Malware Scan of Your computer
Step 3: Clean Out Your System Junk (Temporary Files and Folders) With Disk Cleanup by using the below given steps.
Step 4: Update Your Device Drivers
Step 5: Utilize Windows System Restore to “Undo” Recent System Changes
Windows System Restore allows you to “go back in time” with your computer to help you troubleshoot problems with error 331. To use System Restore on Windows XP, Vista, 7, 8, and 10, follow the steps below: ·
- Click the Start option.
- Type “System Restore” in the search field and press Enter.
- Click on System Restore in Results.
- Enter administrator passwords, if prompted.
- Follow the wizard steps to choose a restore point.
- Restore your system.
Step 6: Uninstall and Reinstall the Trend Micro Maximum Security Program related to Error 331
Step 7: Run Windows System File Checker (“sfc /scannow”)
System File Checker is a tool that allows you to search for and restore corrupted Windows system files, including those associated with error code 331. To run the System File Checker on Windows XP, Vista, 7, 8, and 10 computers: ·
- Click the Start option.
- Type “command” in the search field, do not tap Enter.
- While holding down the CTRL + SHIFT key on your keyboard, press ENTER.
- You will be prompted with a grant dialog box.
- Click “Yes” here.
- A black box will open with a blinking cursor.
- Type “sfc / scannow”, press ENTER.
- The System File Checker will begin scanning your device for 331 error code and other system file problems. System control may take some time.
- Follow the on-screen commands.
Step 8: Install All Available Windows Updates
Step 9: Carry out a Clean Installation of Windows
If you unable to fix the problem with the help of aforementioned troubleshooting steps, allow Trend Micro Antivirus Support team to help you with the issues. Trend Micro team is available 24×7 to assist you with latest technology based and effective customer support services.
